Your complete guide to the best possible experience

Start by browsing our selection of shaving and grooming products for men. Once you have made your choice, click on "Add to cart". Then, in just a few steps, be guided through our intuitive checkout process, designed to ensure a smooth and enjoyable experience. Your order is not considered final until you review the details and confirm your purchase. You will receive a confirmation by email.

We understand that your needs or wishes may change. As long as your order has not yet left our warehouse, we offer you the flexibility to change it. Please contact our customer service as soon as possible, whether it concerns changing the delivery address or adding a final touch to your order.

We make every effort to ensure that information about product availability is clearly displayed on our site. In the event that an ordered item is out of stock, you will be notified by email. We will then provide you with details of the options available, including an estimated restocking time, similar product alternatives or the option to cancel the product from your order. Our priority is to keep you informed and provide solutions tailored to your needs.

For most of our products we aim to deliver within 2 days of placing your order. Please note that for Monday deliveries, your order must be placed before 6pm on Saturday. These delivery times are indicative and may vary depending on external factors or periods of high demand. We commit to communicating with you transparently in case of unforeseen delays and will send you a tracking link each time.

We offer free delivery on all orders over €50. For orders under this amount, standard delivery costs of €4.95 will be charged. Please note that some specialist delivery services, such as evening delivery, may incur additional charges. All available delivery options and associated costs are clearly displayed during checkout, so you can make an informed choice based on your preferences.

We deliver to both private and business addresses in many European countries. We currently deliver in the Netherlands, Belgium, Luxembourg, France, Italy, Germany and Spain. Whether you want to receive your order at home, at work or at another business address, we do everything we can to provide you with a flexible and convenient delivery service. You simply need to indicate your preferred delivery address when completing your order.

Please note that deliveries outside these countries may incur additional shipping charges depending on the destination. These charges are calculated to reflect the transportation and handling costs associated with international shipping.

When you complete your order, the available delivery options for your country and the associated delivery costs will be clearly indicated. We are committed to providing transparent and accurate information so you can make informed decisions about your order.

After placing your order, we will keep you continuously informed by email about the status of your order. Here's what you can expect:

1. Order confirmation:
   Immediately after your order you will receive an order confirmation by e-mail. This confirms that we have received your order.
2. Transaction confirmation:
   You will also receive a transaction confirmation from our Internet Payment Provider, depending on the payment method you choose. This confirms that your payment has been processed successfully.
3. Shipping confirmation and Track & Trace:
   As soon as Manandshaving ships your order, we will send you a shipping confirmation with a Track & Trace code. With this code you can track the shipment of your order.

These steps make it easy to track the progress of your order from the time of purchase to delivery. If you have any questions about your order or shipping status, please feel free to contact our customer service.

Absolute. Once your order has shipped, you will receive an email with a tracking number. This number allows you to track the progress of your delivery in real time on the carrier's website. This feature gives you full insight into the progress of your order until you receive it.

If your order has not arrived within 6 business days, we recommend that you first check the tracking link for up-to-date information. If this does not resolve your question, or if the tracking does not clearly indicate the status of your delivery, please do not hesitate to contact our customer service team. Please have your order number to hand so that we can check it more easily and assist you.

Yes, we offer our customers the opportunity to pick up the order in the warehouse. This option is completely free and is available in our warehouse in Waspik, Netherlands. To make use of this service, select the pick up in the warehouse at the checkout and pick up your order during our indicated opening hours. This is a handy alternative for those who prefer to pick up their products personally and without delivery costs.

If you make a purchase on Manand Shaving from countries outside the European Union, such as Switzerland, United Kingdom or the United States, your order can be subject to entry taxes, customs duties and additional costs, jointly referred to as "input costs". These costs are calculated by the customs office of the destination country and vary on the basis of:

• The category and price of the product
• The shipping costs and the weight of the package
• The customs channel used
• The input loads based on customs duties

The buyer's responsibilities: As an official importer you are responsible for complying with all applicable laws and regulations in the destination country. Customs policy varies from country to country, and some countries do not charge costs for shipments that remain below a certain value. However, it is your duty to obtain information from the local customs authorities for accurate information.

Irrequent purchase: Please note that, as soon as your purchase is completed, it is not possible to cancel your order due to input costs. In the event of cancellation for this reason, the shipping and return costs will be for your account. This is because Manand Shaving initially bears these costs that cannot be reclaimed as soon as the shipment is completed.

Delivery times: Also keep in mind that customs provisions can influence the initial delivery estimates. For more information or questions about your international order, do not hesitate to contact our customer service.

We offer several payment methods to simplify your shopping experience. Among the available options you will find iDEAL, PayPal and major credit cards such as Visa, MasterCard and American Express. Bancontact/Mister Cash is also an option for our Belgian customers. These different payment methods are available to meet your specific needs and preferences.

The security of your transactions is our top priority. We use advanced SSL (Secure Socket Layer) encryption technology for all online transactions. This technology ensures the confidentiality and security of your personal and financial data by encrypting it before it is sent over the Internet. So you can shop with confidence, knowing that your data is protected at every stage of the payment process.

At Manandshaving you can pay easily and securely with your Maestro, MasterCard or VISA credit card. Once your payment has been received, your order will be shipped immediately. We use SSL encryption to secure your transaction and personal data during the payment process. In addition, we are affiliated with the security protocols "MasterCard SecureCode" and "Verified by VISA", which offer you an extra layer of security through a personal code or password during the payment process. These security measures guarantee that your payment is safe.

To use 3-D Secure or SecureCode, you must first activate it through your bank. During payment you will be asked for a digital signature, such as a PIN code or a code generated by your digipass or random reader, to verify your identity.

Bancontact/Mister Cash is a popular payment method in Belgium, which offers a fast, simple and secure way to pay online through your own trusted banking environment. Here is how you can use this service at Manandshaving, along with the benefits and payment process:

Advantages of paying with Bancontact/Mister Cash:

• Speed: Payments are processed immediately, which ensures fast shipping of your order.
• Convenience: Make your payment within the familiar environment of your own bank.
• Security: Use a secure payment method that protects your personal and financial information.
• Cost-free: There are no additional costs associated with using Bancontact/Mister Cash at Manandshaving.

Payment Process:

1. After confirming your order with Manandshaving, you will automatically be referred to the secure payment environment of Bancontact/Mister Cash.
2. Fill in the required details: the name of the cardholder, the card number, and the expiry date of your bank card.
3. After entering this information, confirm the transaction, after which you will be redirected to your own online banking environment to complete the payment.

These steps ensure a safe and efficient payment experience, allowing you to shop quickly and securely on Manandshaving.

PayPal is a globally recognized payment method that offers you the opportunity to pay online quickly, easily and securely through your own trusted PayPal environment. At Manandshaving you can pay with PayPal immediately after placing your order. Here are the steps and benefits:

Advantages of paying with PayPal:

• Speed: Your payment will be processed immediately, allowing your order to be shipped quickly.
• Convenience: Payment is made in a few clicks within your own familiar PayPal environment.
• Security: PayPal offers extensive security measures to protect your transactions.
• Buyer Protection: PayPal offers buyer protection, which means you may be eligible for a refund if something goes wrong with your purchase.

Payment Process:

1. After confirming your order on Manandshaving, you will automatically be redirected to PayPal's secure payment environment.
2. Log in with your PayPal account to complete the payment.
3. After confirmation of payment, your order will be processed and shipped as soon as possible.

These steps will help you enjoy a seamless and secure checkout process, with the added assurance of PayPal's Buyer Protection.

iDEAL is a popular payment method for online purchases in the Netherlands, with which you can pay quickly, simply and securely via your own bank.

When you place an order on Manandshaving, you choose the iDEAL payment option at checkout. You will then be redirected to your own banking environment where you can safely complete the payment. There are no additional costs associated with payments via iDEAL at Manandshaving. This service is completely free.

You have 14 days from the date of receipt of your order to initiate a return. For hygienic reasons, products must be returned unopened and in the original packaging.

• If you receive a defective or damaged item, please contact our customer service as soon as possible. We always provide a suitable solution.
• In some cases we may ask you to return the damaged or defective item to us for further inspection.

Please contact our customer service to start the returns process. We will provide you with all the necessary information and in some cases you can use our special returns service to avoid return costs. Send all returns to Montapacking BV, for the attention of Manandshaving.nl Returns, Hooiweg 11, 5165 NL WASPIK, Netherlands.

Important points to remember when returning products:

• Right of withdrawal: For products that cannot be returned for health or hygienic reasons, the right of withdrawal does not apply if the seal has been broken after delivery. This is to guarantee the safety and hygiene of our customers.
• Shipping costs at Retour: When you return an item, the standard shipping costs are deducted from the amount to be received, if the total amount of the order falls under the threshold for free shipping after return. This applies to the original order if the returned item was not ordered.
• Follow the instructions: It is essential that you follow the instructions that our customer service employee gives you when returning an article. This helps to ensure that the return process runs smoothly and without problems.

Refunds will be issued within 14 days of receipt of the returned items, via the same payment method used for the original transaction. Please note that Manandshaving is not responsible for damage or loss of items during the returns process.

Our customer service is available if you have any questions or need help. We can be reached by telephone from Monday to Friday from 8:30 AM to 5:00 PM. For added flexibility, our online chat service and email support are available 24 hours a day, so you're guaranteed a quick response, usually within 12 hours.

Manandshaving is part of Growth Financial, which underlines our solid foundation and commitment to excellence. Here are our official contact details:

• Chamber of Commerce number: 0819.455.109
• VAT number: BE0819455109