Your complete guide for the best possible experience

Start by viewing our selection of shaving and care products for men. Once you have made your choice, click on "In Winkelmand". Then let our intuitive checkout process be guided in just a few steps, which is designed to guarantee a smooth and pleasant experience. Your order is only considered definitive after you have viewed the details and have confirmed your purchase. You will receive a confirmation by e-mail.

We understand that you can change needs or wishes. As long as your order has not yet left our warehouse, we offer you the flexibility to change it. For this, contact our customer service as soon as possible, whether it is to adjust the delivery address or add a final touch to your order.

We do everything we can to ensure that information about the availability of products is clearly displayed on our site. In the event that an ordered item is not in stock, you will be notified by e-mail. We will then give you details about the available options, including an estimated recovery time, similar product alternatives or the option to cancel the product from your order. Our priority is to keep you informed and to offer solutions that are tailored to your needs.

For most of our products we strive to deliver your order within 2 days after placing your order. Keep in mind that for deliveries on Monday, your order must be placed on Saturday before 6 pm. These delivery times are indicative and can vary depending on external factors or periods of high demand. We connect to communicate with you transparently in the event of unforeseen delays and always send you a tracking link. 

We offer free delivery on all orders above € 50. For orders below this amount, € 4.95 delivery costs will be charged as standard. Keep in mind that some specialized delivery services, such as evening delivery, can entail extra costs. All available delivery options and the associated costs are clearly displayed during checkout, so that you can make a well -considered choice based on your preferences.

We deliver to both private and business addresses in a large number of European countries. We currently deliver in the Netherlands, Belgium, Luxembourg, France, Italy, Germany and Spain. Whether you want to receive your order at home, at work or at another business address, we do everything we can to offer you a flexible and useful delivery service. You just have to indicate the delivery address of your preference when completing your order.

Keep in mind that For deliveries outside these countries Extra shipping costs can be charged depending on the destination. These costs are calculated to display the transport and management costs that are accompanied by international shipping.

When you complete your order, the available delivery options for your country and the associated delivery costs are clearly indicated. We do everything we can to provide transparent and accurate information, so that you can make informed decisions about your order.

Absolute. Once your order has been sent, you will receive an e-mail with a tracking number. With this number you can follow the progress of your delivery in real time on the website of the carrier. This function gives you full insight into the progress of your order until you receive it.

After placing your order, we will constantly keep you informed by e-mail about the status of your order. Here is what you can expect:

1. Order confirmation:
   Immediately after your order you will receive an order confirmation by e-mail. This confirms that we have received your order.
2. Transaction confirmation:
   You will also receive a transaction confirmation from our Internet Payment provider, depending on the payment method you have chosen. This confirms that your payment is successfully processed.
3. Shipping confirmation and track & trace:
   As soon as ManandShaving sends your order, we will send you a shipping confirmation with a track & trace code. With this code you can follow the shipment of your order.

Through these steps you can easily follow the progress of your order from the moment of purchase to delivery. If you have any questions about your order or the shipping status, please contact our customer service.

If your order has not arrived within 6 working days, we recommend that you first check the tracking link for current information. If this does not resolve your question, or if the tracking does not clearly state the status of your delivery, do not hesitate to contact our customer service. Keep your order number at hand so that we can check it more easily and help you.

Yes, we offer our customers the opportunity to pick up the order in the warehouse. This option is completely free and is available in our warehouse in Bornem, Belgium. To make use of this service, select the pick up in the warehouse when paying and pick up your order during our indicated opening hours. This is a handy alternative for those who prefer to pick up their products personally and without delivery costs.

If you make a purchase on Manand Shaving from countries outside the European Union, such as Switzerland, United Kingdom or the United States, your order may be subject to entry taxes, customs duties and additional costs, jointly referred to as "import costs". These costs are calculated by the customs office of the destination country and vary on the basis of:

• The category and price of the product
• The shipping costs and the weight of the package
• The customs channel used
• The input loads based on customs duties

The buyer's responsibilities: As an official importer you are responsible for complying with all applicable laws and regulations in the destination country. Customs policy varies from country to country, and some countries do not charge costs for shipments that remain below a certain value. However, it is your duty to obtain information from the local customs authorities for accurate information.

Irrequent purchase: Please note that, as soon as your purchase is completed, it is not possible to cancel your order due to input costs. In the event of cancellation for this reason, the shipping and return costs will be for your account. This is because Manand Shaving initially bears these costs that cannot be reclaimed as soon as the shipment is completed.

Delivery times: Also keep in mind that customs provisions can influence the initial delivery estimates. For more information or questions about your international order, do not hesitate to contact our customer service.

Yes, we send orders on all days of the year, except on official holidays in Belgium, where our logistics warehouse is located. On these days we are completely closed and no orders are processed:

• New Year's Day
• Easter Monday
• Feast of Labor
• O.L.H. Ascension (Ascension Day)
• Pentecost
• National holiday
• O.l.v. Ascension
• All Saints
• Custody
• Christmas Day

We offer different payment methods to facilitate your shopping experience. Under the available options you will find iDeal, PayPal and large credit cards such as Visa, Mastercard and American Express. Bancontact/Mister Cash is also an option for our Belgian customers. These different payment methods are available to meet your specific needs and preferences.

The safety of your transactions is our top priority. We use advanced SSL coding technology (Secure Socket Layer) for all online transactions. This technology guarantees the confidentiality and safety of your personal and financial data by encrypting it before they are sent over the internet. So you can go shopping with confidence, knowing that your data is protected in every phase of the payment process.

At Manand Shaving you can easily and safely pay with your Maestro, Mastercard or Visa Credit card. Once your payment has been received, your order will be sent immediately. We use SSL trailing to secure your transaction and personal data during the payment process. Moreover, we are affiliated with the security protocols "Mastercard Securecode" and "Verified by Visa" that offer you an extra low protection through a personal code or password during the payment process. These security measures guarantee that your payment will be safe.

To use 3-D Secure or SecureCode you must first activate it via your bank. During the payment, a digital signature is then requested, such as a pin code or a code generated by your digipas or random reader, to verify your identity.

Bancontact/Mister Cash is a popular payment method in Belgium, which offers a fast, simple and safe way to pay online through your own trusted banking environment. Here is how you can use this service at ManandShaving, together with the benefits and the payment process:

Advantages of paying with Bancontact/Mister Cash:

• Speed: Payments are processed immediately, which ensures a quick shipping of your order.
• Ease: Make your payment within the familiar environment of your own bank.
• Safety: Use a secure payment method that protects your personal and financial information.
• Cost -free: There are no additional costs associated with the use of Bancontact/Mister Cash at ManandShaving.

Payment process:

1. After confirming your order at Manand Shaving, you will be automatically referred to the secure payment environment of Bancontact/Mister Cash.
2. Enter the required information: the name of the card holder, the card number, and the expiration date of your bank card.
3. After entering this information, you confirm the transaction, after which you will be forwarded to your own online banking environment to complete the payment.

These steps ensure a safe and efficient payment experience, so that you can shop quickly and safely on ManandShaving.

PayPal is a globally recognized payment method that offers you the possibility to pay online quickly, easily and safely through your own trusted PayPal environment. At ManandShaving you can pay with PayPal immediately after placing your order. Here are the steps and benefits:

Advantages of paying with PayPal:

• Speed: Your payment is processed immediately, so that your order can be sent quickly.
• Ease: The payment is made in a few clicks within your own trusted PayPal environment.
• Safety: PayPal offers extensive security measures to protect your transactions.
• Buyer protection: PayPal offers buyer protection, which means that you can be eligible for a repayment if something goes wrong with your purchase.

Payment process:

1. After confirming your order on ManandShaving you will be automatically forwarded to the secure payment environment of PayPal.
2. Log in with your PayPal account to complete the payment.
3. After confirmation of the payment, your order will be processed and sent as soon as possible.

Thanks to these steps you enjoy a seamless and secured payment process, with the extra security of PayPal's buyer protection.

IDEAL is a popular payment method for online purchases in the Netherlands, with which you can pay quickly, easily and safely through your own bank.

When you place an order on ManandShaving, choose the Ideal payment option when paying. You will then be forwarded to your own banking environment where you can safely complete the payment. There are no additional costs associated with payments via iDEAL at ManandShaving. This service is completely free.

You have 14 days from the date of receipt of your order to initiate a return shipment. For hygienic reasons, products must be returned unopened and in the original packaging.

• If you receive a defect or damaged item, please contact our customer service as soon as possible. We always provide a suitable solution.
• In some cases we may ask you to return the damaged or defective item for further inspection.

Contact our customer service to start the return process. We will provide you with all the necessary information and in some cases you can use our special return service to avoid return costs. Send all returns to Montapacking BV, for the attention of ManandShaveing.nl returns, Hooiweg 11, 5165 NL Waspik, The Netherlands.

Important points to remember when returning products:

• Right of withdrawal: For products that cannot be returned for health or hygienic reasons, the right of withdrawal does not apply if the seal has been broken after delivery. This is to guarantee the safety and hygiene of our customers.
• Shipping costs at Retour: When you return an item, the standard shipping costs are deducted from the amount to be received, if the total amount of the order falls under the threshold for free shipping after return. This applies to the original order if the returned item was not ordered.
• Follow the instructions: It is essential that you follow the instructions that our customer service employee gives you when returning an article. This helps to ensure that the return process runs smoothly and without problems.

Refunds are made within 14 days of receiving the returned items, via the same payment method used for the original transaction. Keep in mind that ManandShaving is not responsible for damage or loss of articles during the return process.

Our customer service is ready for you if you have questions or need help. We are available by phone from Monday to Friday from 8:30 AM to 5:00 PM. For extra flexibility, our online chat service and e-mail support are available 24 hours a day, so that you are guaranteed to get a quick answer, usually within 12 hours.

ManandShaving is part of Growth Financial, which emphasizes our solid foundation and dedication to excellence. Here are our official contact details:

• Chamber of Commerce number: 0819.455.109
• VAT number: BE0819455109